Our process allows us to do as much or as little your plan or organization needs. Explained below is the step by step process from product list generation to reporting. Please note bulk ordering with direct shipping to your warehouse locations is also available.
Work with our procurement team by either providing your established and updated product list or utilize our suggestions of products we have experienced proven success and cost efficiency with. Secure product categories, counts, brand and generic options. Catalog design available upon completion.
All of our products are CMS and AHCA approved.
member portal development
Receive credentials to log in and view your custom online member portal. The portal will reflect your logo and brand colors. All products will be available in full color photography. All portals are hosted on HIPPA compliant servers and will work with your eligibility file to reflect correct member allowances.
Provide approved scripts for all center to support your members with any questions they may have. Our call center representatives are all experienced in healthcare customer service and will be ready to assist your members with their orders over the phone or help them with the online ordering process.
On your agreed upon date, the website and call center will go live. We will have three months of your plan's products in our facilities. The order files will have already been tested. Our warehouse staff will begin fulfilling your orders and providing live tracking.
Any reports, per your plans request will be provided. This includes but is not limited to utilization, 834 and 837. All files will be sent securely.
Our team of on-site Customer Service Representatives are experience health care professionals ready to answer calls from your members and assist in the ordering process.
Our team of on-site Customer Service Representatives are experience health care professionals ready to answer calls from your members and assist in the ordering process. Unique phone number is created specifically for your plan and our Customer Service Represenatives will answer with scripts approved by your plan.
marketing and branding
Promote your brand and your benefits with our full color and photo catalogs, mail order forms, package inserts, member gift baskets, direct mailers and custom member portals.
See what our Member Portal looks like with your brand, carefully designed with ease of use for your members.