We understand you have many choices when it comes to where you get your product. Which is one of the many reasons why we understand the importance of member sensitivity and attention. From ensuring the quality of product from procurement to packaging care, we take pride in every delivery that leaves our facility. Should a member be anything less than 100% satisfied, we will reship their order, the same day, at no cost to you, no questions asked. Our company was founded on, and still operates today with a commitment to the uniqueness of not only each health plan but the individual needs of each of their members.
More control over experience and monitoring of purchases
Higher likelihood of medication adherence
Convenient to order from home
Lower start-up cost
Costs incur based upon usage
Consistent product cost
Single source for benefit administration (order processing, Q&A, etc.)
Data exchange for eligibility data occurs on continuous basis
Typically, compliance and quality teams are embedded in service offerings: CMS regulation monitoring/training and reporting to support financial and CMS requirements
Reporting package: timeliness, order performance, service-level agreements (SLAs)
Eligible products and benefit balance confirmed
Trained professionals handling member interactions
More trackable and manageable
Information from https://www.healthscape.com/insights/the-rise-of-over-the-counter-otc-benefits-in-medicare-advantage/.